Return / Refund Policy:

 

RETURN POLICY 

July 09, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to defect or damage, you may return it to us for refund or exchange. Please see below for more information on our return policy.

 

RETURNS 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS 

To return an item, please email customer service at info@pacificmarine.net to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address: 

Pacific Marine & Industrial

Attn: Returns

RMA #

555 South 12th Street

Richmond, CA 94804

United States 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS 

The following items cannot be returned: 

  • Products made to order or custom made are not returnable
  • Products not stocked in our California warehouse 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note 

  • A 20% restocking fee will be charged for all returns.
  • All product returns are subject to prior approval by Pacific Marine & Industrial

 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at:

510-233-2310

info@pacificmarine.net