Return / Refund Policy:
Effective Date: December 18, 2023
Thank you for your purchases. Please review our return policy below for information on returns, exchanges, and refunds.
You may return stock products within thirty (30) days of the product ship date.
All returned items must be in their original packaging and unused condition, with all original tags and labels attached.
Custom-made or products not stocked in our inventory are not eligible for return unless they are damaged or defective.
To initiate a return, please contact our customer service team by responding to your order confirmation email or at email@example.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving your RMA number, securely package the item in its original packaging and send it to an address we will provide.
Please note that you are responsible for covering all return shipping charges. We recommend using a trackable shipping method for your return.
Upon receiving and inspecting the returned item, we will process your return within five (5) business days. Refunds will be issued in the original form of payment.
Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement.
Custom-made or products not stocked in our California warehouse are non-returnable, except in cases of damage or defects.
A 20% restocking fee applies to all returned products.
Freight charges from our warehouse to the end user and return shipping to the appropriate warehouse are the responsibility of the customer. We do not accept freight collect shipments.
Any returns must be pre-authorized by Pacific Marine & Industrial before sending the product back.
For specific product-related exceptions or inquiries, please reach out to our sales department at 510-233-2310 or firstname.lastname@example.org.
We appreciate your business and aim to provide you with the best shopping experience. If you have any questions or concerns about our return policy, please don’t hesitate to contact us at 510-233-2310 or email@example.com.
Thank you for choosing Pacific Marine & Industrial!